🔁Returns & Exchange Policy
At Dr. Aeran's/Longlivelives, we take product quality and customer satisfaction seriously. While we do not offer general returns after a successful order placement, we are happy to facilitate product exchanges in case of delivery-related issues.
.📦 Return & Exchange Eligibility
We accept exchanges under the following conditions:
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The product(s) received are damaged, leaking, or expired upon delivery.
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The issue must be reported within 48 hours of delivery.
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Refunds, if applicable, will be issued in the form of a store credit (credit note) only.
🔁 Exchange Process
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To initiate an exchange, please email us at info@longlivelives.com with:
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Order number
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Photographic evidence of the issue (e.g., damaged packaging or expired label)
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Wait for written confirmation and instructions from our support team before sending any item back.
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Once the damaged item is received and verified by our team, a replacement will be dispatched or a store credit will be issued.
📍 Return Address:
Aeran Lab India Private Limited
1st Floor, Commercial Building Prathmesh Aashish
Near Galaxy Hospital, Kanakia Road
Mira Road (East), Maharashtra – 401107
India